Communication Channels
Let Every Conversation Flow Without Compromise
Engage with your customers seamlessly across multiple platforms, ensuring consistent and real-time communication no matter where they reach out from.
Email Features
Respond to customer emails directly from within the chatbot interface, allowing for efficient management of email inquiries and providing timely support.
Easy Email Integration
Manage emails directly within the chatbot interface.
Instant Replies
Provide timely responses to customer inquiries.
Centralized Inbox
Track and manage all email interactions in one place.
Respond to customer emails directly from within the chatbot interface, allowing for efficient management of email inquiries and providing timely support.
Easy Email Integration
Manage emails directly within the chatbot interface.
Instant Replies
Provide timely responses to customer inquiries.
Centralized Inbox
Track and manage all email interactions in one place.
WhatsApp Business
Say “Hello” To WhatsApp And Its 2 Billion Users
Connect with customers on Facebook Messenger, providing quick and efficient responses to their questions, feedback, or support requests right within the app.
Manage Instagram Communication Directly From PacByte
Engage with your audience on Instagram by responding to direct messages, comments, and inquiries, all integrated with your chatbot for seamless communication.
Website
Never Miss A Query On The Webchat With PacByte
Provide an integrated chat experience on your website, engaging customers and visitors directly for live support, product recommendations, and more.
Trusted by 1,000+ companies worldwide
Other Socials
Connect with customers through the apps they use daily
Slack
Integrate live chat with Slack to engage customers directly in their workspaces, providing fast, real-time support and addressing inquiries seamlessly.
Telegram
Connect with customers on Telegram for instant, personalized communication. Offer quick responses and support through one-on-one chats or groups.
More Features
Discover More Channels
Discover More Channels
Line
Engage customers on Line, offering fast, real-time support and resolving queries efficiently without leaving the app.
Viber
Support customers on Viber by answering inquiries and providing assistance in real-time, ensuring smooth communication within the app.
Communicate with customers on WeChat, offering quick responses, support, and feedback management in one of the most popular messaging platforms.
Zalo
Deliver fast, responsive customer service on Zalo, helping users with their inquiries and providing personalized assistance directly in the app.
Zendesk
Enhance your customer support experience by integrating live chat with Zendesk, managing tickets and inquiries efficiently within the platform.
We've got answers
Frequently asked questions
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
Communication channels allow the bot to interact with customers across various platforms like WhatsApp, Facebook Messenger, and more.
You can easily integrate communication channels through the app's settings, following step-by-step instructions for each platform.
Yes, you can tailor the reports to focus on specific metrics, time periods, or customer segments, allowing for more personalized insights.
Yes, PacByte can send and receive media, including images, videos, and files, across supported channels.
Yes, you can tailor the bot’s responses and behavior to suit the specific requirements of each communication channel.
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