REPORTS AND ANALYTICS
Engage with your customers and manage chatbot interactions seamlessly across various platforms, ensuring a smooth experience on any device.
Get the best out of a chatbot
with PacByte
One look and you know how your agents are doing.
Sales
Track sales performance in real-time, monitor revenue generation, and identify trends to boost your sales strategy and enhance customer experience.
Data Summary
Get a comprehensive overview of key metrics and trends with data summaries, providing quick insights into chatbot performance, customer interactions, and business outcomes.
Leads
Capture and analyze lead data, tracking their journey from initial contact to conversion, helping you optimize lead nurturing and improve sales pipeline management.
Data Export
Easily export your data in various formats for detailed analysis, reporting, or integration with other business tools, helping you make informed decisions and share insights with your team.
Get the best out of a chatbot
with PacByte
One look and you know how your agents are doing.
Sales
Track sales performance in real-time, monitor revenue generation, and identify trends to boost your sales strategy and enhance customer experience.
Leads
Capture and analyze lead data, tracking their journey from initial contact to conversion, helping you optimize lead nurturing and improve sales pipeline management.
Data Summary
Get a comprehensive overview of key metrics and trends with data summaries, providing quick insights into chatbot performance, customer interactions, and business outcomes.
Data Export
Easily export your data in various formats for detailed analysis, reporting, or integration with other business tools, helping you make informed decisions and share insights with your team.
Insights That Lead To Growth
Agent Reports
Monitor and analyze agent performance, tracking response times, resolutions, and customer satisfaction levels to improve team efficiency and identify areas for training.
Customer Reports
Access detailed reports on customer interactions, preferences, and feedback to gain a deeper understanding of their needs, improve personalization, and enhance service quality.
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We've got answers
Frequently asked questions
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
It’s a tool that provides insights into customer interactions, chatbot performance, and overall support metrics, helping you track and improve your service quality.
It tracks customer inquiries, response times, satisfaction levels, conversation trends, and chatbot performance metrics like resolution rates and engagement.
Yes, you can tailor the reports to focus on specific metrics, time periods, or customer segments, allowing for more personalized insights.
Reports are updated in real-time, giving you up-to-date information on chatbot performance and customer interactions.
Yes, the analytics feature can integrate with CRM, ERP, and other customer service platforms to provide a comprehensive view of customer interactions and service performance.
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