AI-powered Smart Chatbot
Ticketing System That Perfects Customer Service
Streamline your customer support process by managing inquiries and issues through an efficient ticketing system, all integrated within your AI chatbot.
Fast Solutions
Smarter Ticketing, Happier Customers
Boost satisfaction, speed up responses, and ensure every ticket ends with a smile.
Boosts Satisfaction
70% prefer ticketing with live chat for quicker resolutions.
Quick Response Expectation
63% want a reply within 10 minutes in live chat.
Follow-Up Increases Satisfaction
85% are happier with follow-up after issue resolution.
Smarter Ticketing, Happier Customers
Boost satisfaction, speed up responses, and ensure every ticket ends with a smile.
Boosts Satisfaction
70% prefer ticketing with live chat for quicker resolutions.
Quick Response Expectation
63% want a reply within 10 minutes in live chat.
Follow-Up Increases Satisfaction
85% are happier with follow-up after issue resolution.
Deliver Customer Satisfaction
Never Lose A Request With PacByte
Create Tickets from
Chats and Emails
Automatically generate support tickets from chat conversations and emails, ensuring no customer query is missed and all issues are tracked efficiently.
Tags
Categorize tickets with customizable tags to quickly identify the nature of each issue, prioritize them, and assign to the appropriate team or department.
Tickets History
Access a complete history of past tickets, allowing agents to view ongoing issues, follow up on previous resolutions, and maintain continuity in support.
Spam Management
Automatically detect and filter out spam or irrelevant tickets, ensuring your support team focuses on genuine customer inquiries and concerns.
Search Tickets
Easily search and filter through tickets by keywords, status, tags, or customer details, making it simple to find and manage specific inquiries.
Department
Assign tickets to specific departments based on the issue type, ensuring customers are directed to the right team for faster and more accurate support.
Deliver Customer Satisfaction
Never Lose A Request With PacByte
Create Tickets from Chats and Emails
Automatically generate support tickets from chat conversations and emails, ensuring no customer query is missed and all issues are tracked efficiently.
Tags
Categorize tickets with customizable tags to quickly identify the nature of each issue, prioritize them, and assign to the appropriate team or department.
Tickets History
Access a complete history of past tickets, allowing agents to view ongoing issues, follow up on previous resolutions, and maintain continuity in support.
Spam Management
Automatically detect and filter out spam or irrelevant tickets, ensuring your support team focuses on genuine customer inquiries and concerns.
Search Tickets
Easily search and filter through tickets by keywords, status, tags, or customer details, making it simple to find and manage specific inquiries.
Department
Assign tickets to specific departments based on the issue type, ensuring customers are directed to the right team for faster and more accurate support.
Discover more features
Clients Get Back to Open Tickets
Clients can revisit and update their open tickets to track progress and provide additional information.
Managed at the Support Ticket
Support teams can assign, prioritize, and update tickets within a centralized system for streamlined management.
Trusted by 1,000+ companies worldwide
We've got answers
Frequently asked questions
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
It’s a tool that converts customer chats into tickets, allowing support teams to track, manage, and resolve issues more efficiently.
By organizing conversations into tickets, it ensures no inquiries are overlooked and provides a clear workflow for the support team.
Yes, it can manage multiple tickets simultaneously, enabling support teams to address various issues at the same time without confusion.
Each ticket includes customer details, chat history, and issue description, providing support teams with the context needed for resolution.
It integrates with CRM and support platforms to synchronize customer data, providing a unified view of interactions and ensuring smooth communication.
Your support system is about to get smarter
Join our community of happy clients and explore what going on with PacByte
